We take all complaints seriously and aim to resolve them promptly
Under UK GDPR Article 77 and the Data (Use and Access) Act 2025, you have the right to raise a complaint about how we handle your personal data. The DUA 2025 requires us to operate a formal complaints process as your first point of contact.
If you prefer, you can also submit complaints via:
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Information Commissioner's Office:
ICO Complaint Portal →